In the AI era, customer support for crypto wallets and exchanges is susceptible to impersonation. Attackers use bots, deepfake video, and cloned voices to simulate real representatives and convince users to give up their credentials or sign damaging transactions.
Key Takeaways
- Official support will never require your private key, recovery phrase, or direct access to your funds.
- Do not trust support links sent via social media, DMs, or unsolicited messages.
- Verify all communications and authentication procedures directly through the institution’s own website.
Protecting Yourself
If unsure, always initiate support yourself using bookmarked sites - never from a thread, group, or unknown DM. Trust support methods where you control the initiation, not where support contacts you “first.”
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